PLEASE READ THIS AGREEMENT CAREFULLY AS IT CONTAINS IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS AND REMEDIES.

1. Account Setup / Email on File.

   We will set up your account once we have received payment and our payment partner(s) have screened the order(s) for potential fraud. It is your responsibility to provide an email address that is not associated with the domain(s) you are signing up under. In case of any abuse issues or the need to contact you, we will use the primary email address on file. It is your responsibility to ensure that this email address is current and up-to-date at all times.

   If you have a domain name registered with Wegeex, it is your responsibility to ensure that the contact information for both your domain account and your actual domain name(s) is accurate and up-to-date. Wegeex is not responsible for any lapsed registrations due to outdated contact information associated with the domain. If you need to verify or update this information, please contact our Billing department via email or ticket.

   Providing false contact information of any kind may result in the termination of your account. For dedicated server purchases or high-risk transactions, we may require government-issued identification and possibly a scan of the credit card used for the purchase. Failure to meet these requirements may result in the order being considered fraudulent and subsequently denied or cancelled.

   Website Migration(s)

   The free migration services are available for 30 days from your sign-up date and only if your previous hosting company is running cPanel. If your previous company was using a non-standard control panel, there may be a migration fee. Transfers outside of the 30-day free period will incur a charge; please contact a member of our Billing department with specific details to receive a price quote.

   Our migration department will make every effort to help you move your site to us. However, migrations are provided as a courtesy service, and we cannot guarantee the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult, if not impossible, to migrate some or all account data. We will try our best, but in some cases, we may be unable to assist you in a transfer of data from an old host.

   For website migrations from accounts that do not use cPanel, we can only migrate the website files. Unfortunately, email accounts and their messages cannot be migrated.



2. Content.

   All services provided by Wegeex may only be used for lawful purposes and in accordance with the laws applicable in your region or country.

   The customer agrees to indemnify and hold harmless Wegeex from any claims resulting from the use of our services.

   Use of our services to infringe upon any copyright or trademark is prohibited. This includes, but is not limited to, unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. Any account found to be in violation of another’s copyright will have the infringing material expeditiously removed, or access to the material disabled. Repeated violations of copyright laws will result in an administrative fee and may lead to the termination of your account. If you believe that your copyright or trademark is being infringed upon, please email abuse@wegeex.com with a valid DMCA request. For licensing issues, we may require additional documentation.

   Using a shared account as a backup or storage device is not permitted. Any backups, including cPanel Backups, will be automatically deleted from our servers without prior notice. It is important to avoid this behavior, as complaints regarding deleted backups will be entirely ignored.

   Examples of unacceptable material on all Shared and WordPress servers include:

   • - Topsites.
   • - IRC Released Items.
   • - Public Proxy Scripts/Anonymizers (unless for private use only)
   • - Pirated Software/Warez (linking to pirated software is also not allowed, including sites such as MegaUpload, RapidShare, etc.)
   • - Image/File hosting.
   • - AutoSurf/PTC/PTS/PPC sites.
   • - IP Scanners.
   • - Bruteforce Programs/Scripts/Applications.
   • - Mail Bombers/Spam Scripts.
   • - Banner-Ad services (commercial banner ad rotation).
   • - File Dump/Mirror Scripts (similar to RapidShare).
   • - Commercial Audio Streaming (more than one or two streams).
   • - Escrow/Bank Debentures.
   • - High-Yield Interest Programs (HYIP) or related sites.
   • - Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme).
   • - Sale of any controlled substance without prior proof of appropriate permits.
   • - Prime Banks Programs.
   • - Gambling/Casino Sites.
   • - MUDs/RPGs/PBBGs.
   • - Hacker-focused sites/archives/programs.
   • - Sites promoting illegal activities.
   • - Forums and/or websites that distribute or link to warez/pirated/illegal content.
   • - Bank Debentures/Bank Debenture Trading Programs.
   • - Fraudulent Sites (including but not limited to sites listed at aa419.org & escrow-fraud.com).
   • - Bulk Email Scripts.
   • - Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc.).
   
   

   Examples of unacceptable material on all Dedicated (VPS) servers include:

   • - IRCD (IRC servers).
   • - IRC Scripts/Bots.
   • - Pirated Software/Nulled Scripts/Warez.
   • - IP Scanners.
   • - Bruteforce Programs/Scripts/Applications.
   • - Mail Bombers/Spam Scripts.
   • - Escrow.
   • - High-Yield Interest Programs (HYIP) or related sites
   • - Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme).
   • - Sale of any controlled substance without prior proof of appropriate permits.
   • - Prime Banks Programs.
   • - Lottery/Gambling Sites.
   • - Hacker-focused sites/archives/programs.
   • - Sites promoting illegal activities.
   • - Forums and/or websites that distribute or link to warez/pirated/illegal content.
   • - Bank Debentures/Bank Debenture Trading Programs.
   • - Fraudulent Sites (including but not limited to sites listed at aa419.org & escrow-fraud.com).
   • - Bulk Email Scripts.
   • - Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc.).
   
   

   Wegeex services, including all related equipment, networks, and network devices, are provided only for authorized customer use. Wegeex systems may be monitored for all lawful purposes, including to ensure that use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. During monitoring, information may be examined, recorded, copied, and used for authorized purposes. Use of Wegeex systems constitutes consent to monitoring for these purposes.

   Any account found connecting to a third-party network or system without authorization from the third party is subject to suspension. Access to networks or systems outside of your direct control must be with express written consent from the third party. Wegeex may, at its discretion, request and require documentation to prove access to a third-party network or system is authorized.

   We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our terms of service in any manner may be removed from our servers (or otherwise disabled) with or without notice.

   Failure to respond to an email from our abuse department within 48 hours may result in the suspension or termination of your services. All abuse issues must be dealt with via trouble ticket/email (not chat) and will have a response within 48 hours.

   Sites hosted on Wegeex's service(s) are regulated by the local region or country where our data centers are located. Therefore, we do not remove allegedly defamatory material from domains hosted on our service(s), unless the material has been found defamatory by a court, as evidenced by a court order. Wegeex is not in a position to investigate and validate or invalidate the veracity of individual defamation claims, which is why we rely on the legal system and courts to determine whether material is indeed defamatory. In any case in which a court order indicates material is defamatory, libelous, or slanderous in nature, we will disable access to the material. Similarly, in any case in which a court has placed an injunction against specified content or material, we will comply and remove or disable access to the material in question.

   Wegeex and many of Wegeex's other web hosting services and brands are re-publishers and not the publishers of content. Our service merely provides a hosting platform and space on which to host content, and any creation or publication of content on our services is the sole responsibility of the third-party user who creates or publishes the content. Therefore, Wegeex should not be held liable for any allegedly defamatory, offensive, or harassing content published on sites hosted under Wegeex's web hosting service(s).

   If in doubt regarding the acceptability of your site or service, please contact us at abuse@wegeex.com and we will be happy to assist you.

   Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography (Lolita). Any site found to host child pornography or linking to child pornography will be suspended immediately without notice. Resellers of Wegeex services (VPS included): we will suspend the site in question and notify you so you may terminate the account. We will further monitor your activity; more than one infraction of this type may result in the immediate termination of your account. Direct customers: Your services will be terminated with or without notice.

   Violations will be reported to the corresponding authorities in your region or country.

   It is your responsibility to ensure that scripts/programs installed under your account are secure and that the permissions of directories are set properly, regardless of the installation method. Whenever possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as username and password. It is required that you use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be conducted to prevent weak passwords from being used. If an audit is performed and your password is found to be weak, we will notify you and allow time for you to change/update your password.



3. Zero Tolerance Spam Policy.

   We take a zero-tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists" and purchased lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice and no refund applies.

   Sites advertised via SPAM (Spamvertised) may not be hosted on our servers. This provision includes, but is not limited to SPAM sent via fax, phone, postal mail, email, instant messaging, or UseNet/newsgroups. No organization or entity listed in the ROKSO may be hosted on our servers. Any account which results in our IP space being blacklisted will be immediately suspended and/or terminated.

   Bulk email will only be allowed on our VPS platform and must be according to all US laws regarding spam, including the CAN-SPAM act.

   Wegeex reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with its established policies, or to make any such modifications in an emergency at its sole discretion.

   Wegeex reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean-up fee or any charges incurred for blacklist removal. This cost of the clean-up fee is entirely at the discretion of Wegeex.



4. Payment Information.

   You agree to supply appropriate payment for the services received from Wegeex, in advance of the time period during which such services are provided. You agree that until and unless you notify Wegeex of your desire to cancel any or all services received, those services will be billed on a recurring basis.

   As a client of Wegeex, it is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree that until and unless you notify Wegeex of your desire to cancel any or all services received (by the proper means listed in the appropriate section of the Terms of Service), those services will be billed on a recurring basis, unless otherwise stated in writing by Wegeex. Wegeex reserves the right to bill your credit card or billing information on file with us. Wegeex provides a 3-day grace period from the time the invoice is generated and when it must be paid. Any invoice that is outstanding for 3 days and not paid will result in a $5.00 late fee and/or an account suspension until account balance has been paid in full. The $5.00 late fee is applied in addition to whatever else is owed to Wegeex for services rendered. Access to the account will not be restored until payment has been received. If the customer has multiple services, they risk having their other services suspended until all services are paid up to date.

   Domain renewals are billed and renewed 7 days before the renew date. No refunds can be given, once a domain is renewed. All domain registrations and renewals are final. New domain purchase is never guaranteed that you will get the domain, once payment is done, we will process the registration and try to register the domain. If there is an issue with your registration a support team member will reach out to you.

   Accounts that are 15 days past due will be automatically deleted from our servers, once the account has been removed from our server it is NOT possible to recover the data. If you wish to restore a cancelled account or receive a backup of a suspended account, there will be a $25.00 fee if there is a backup available. Any special pricing you had on your old account will not transfer to the new account, all new accounts will pay current prices on our website.

   Wegeex reserves the right to change the monthly payment amount and any other charges at any time.

   Any chargebacks against Wegeex will incur in a $199 USD chargeback fee.



5. Backups and Data Loss.

   Your use of this service is at your sole risk. This service is provided to you as an addon with extra cost and uses a third-party service (CodeGuard). Wegeex is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backups of files and data stored on Wegeex servers. You can generate your own backups via the cPanel interface as well. Please note that after creating the backup, you need to download the backup file and remove it from the server to avoid violating our terms of service regarding file, email, and storage prohibitions. Since the backup service is handled by a third party, we are not responsible for the backup of corrupted files or non-functional backups.

   The Backup service is offered for Shared Hosting and WordPress plans for free only when an annual plan is purchased. Monthly and semi-annual plans do not include the backup service. The backup service included with annual plans is provided by a third party (CodeGuard), and it is the user's responsibility to perform any additional configurations necessary for the correct backup of their files or websites. We emphasize that Wegeex is not responsible for the backups of any user on any plan.



6. Cancellations and Refunds.

   Wegeex reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice.

   We offer a 30-day money-back guarantee only for annual plans of any Shared Hosting and WordPress Hosting plans.

   For Linux VPS, High-Performance Linux VPS, and Windows VPS plans, the 30-day money-back guarantee or any other refund policy does not apply, there are no refunds for any of these services.

   There are no refunds on administrative fees, addons of any kind (such as dedicated IPs or third-party services), VPS Setup fee (s), install fees for custom software, or domain name purchases.

   Only first-time accounts are eligible for our money-back guarantee. For example, if you've had an account with us before, canceled and signed up again, you will not be eligible for a refund, or if you have opened a second account with us.

   After the initial 30 days, no refunds will be issued.

   Violations of the Terms of Service will waive the refund policy.



7. A) Resource Usage
   User may not:
   • - Use 75% or more of your max system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP scripts, HTTP, etc.
   • - Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
   • - Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
   • - Run any software that interfaces with an IRC (Internet Relay Chat) network.
   • - Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
   • - Participate in any file-sharing/peer-to-peer activities
   • - Run any gaming servers such as Counter Strike, Half-Life, Battle Field, etc...
   • - Run cron entries with intervals of less than 15 minutes.
   • - Run any MySQL queries longer than 15 seconds. MySQL tables should be indexed appropriately.
   • - When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include("http://yourdomain.com/include.php") use include("include.php").
   • - Store backups on your account, if you need a backup provider, we suggest dropbox.com.
   • - Store any multimedia larger than 250MB per video on your account.
   • - Share your account with your friends and family members. Your account is for your websites only.
   • - Store files on their Wegeex account that is not for their website hosted at Wegeex. (Example: Storing media files for another website).
   • - Unlimited Emails: This means you can create as many mailboxes as you wish, however, the storage for email will be limited to the storage space/amount of the Plan you have purchased.
   
   B) Inodes:
   • - Basic, Starter, WP Basic and WP Starter plans: 200,000 INODES allowed.
   • - Professional and WP Professional plans: 350,000 INODES allowed.
   • - Premium and WP Premium 500,000 INODES allowed.
   • - Cloud VPS: no INODES limit.
   
   

   The use of more than the inodes mentioned above may potentially result in a warning first, and if no action is taken, future suspension. Every file (a webpage, image file, email, etc) on your account uses up 1 inode.

   Sites that slightly exceed our inode limits are unlikely to be suspended; however, accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files, or cause file system damage may be flagged for review and/or suspension. The primary cause of excessive inodes seems to be due to users leaving their catchall address enabled, but never checking their primary account mailbox. Over time, tens of thousands of messages (or more) build up, eventually pushing the account past our inode limit. To disable your default mailbox, login to cPanel and choose "Mail", then "Default Address", "Set Default Address", and then type in: :fail: No such user here.



8. Uptime Guarantee.

   If your Shared Web Hosting, WP Web Hosting, or VPS server experiences physical downtime that is not within the 99.9% uptime guarantee, you may qualify for compensation in the form of additional days of service at Wegeex's discretion. This compensation will be credited to your account. Approval of compensation is at the discretion of Wegeex and dependent upon the justification provided. Requests for compensation must be made in writing via email to billing@wegeex.com, including justification for the request. Third-party monitoring service reports may not be used for justification due to various factors, including the monitor's network capacity and transit availability. The server uptime is defined as the reported uptime from the operating system and the Apache Web Server, which may differ from the uptime reported by other individual services.

   The compensation and uptime guarantee apply only when the downtime is due to an infrastructure failure on the part of Wegeex, not when the service is disrupted due to user-related issues, such as programming errors, accidental deletion of system files, and similar user mistakes. For the guarantee and compensation to be validated, the service disruption must be directly related to a failure in Wegeex's infrastructure or network.

   Uptime guarantees apply only to Shared Web Hosting, WP Web Hosting. This Uptime Guarantee and/or compensation do not apply to VPS Server/services.



9. Reseller: Client Responsibility.

   If you have a VPS server and you are Reselling services, it's important for you to know that, Resellers are responsible for supporting their clients. Wegeex does not provide support to any of our Reseller's Clients. If a reseller's client contacts us, we reserve the right to place the client account on hold until the reseller can assume their responsibility for their client. All support requests must be made by the reseller on their clients' behalf for security purposes. Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of their clients'. Wegeex will hold any reseller responsible for any of their client’s actions that violate the law or the terms of service.



10. Coupons and Credits.

    Discounts and coupon codes are reserved for first-time accounts *or first-time customers* only and may not be used towards the purchase of a domain registration unless otherwise specified. If you have signed up using a particular domain, you may not resign up for that domain using another coupon at a later date. Any account found in violation of these policies will be reviewed by our sales department and the appropriate invoices will be added to the account. Coupon abuse will not be tolerated and may result in the suspension or termination of the account.

    In case you get credits added to your account balance, those credits are valid only for 3 months or 90 days after they are added to your account balance. After that period the credits will be expired and removed from your account.



11. Disclaimer.

    Wegeex shall not be responsible for any damages your business may suffer. Wegeex makes no warranties of any kind, expressed or implied for services we provide. Wegeex disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by Wegeex and its employees.



12. Information and Customer Information.

    Information provided by Customer when registering with Wegeex will use in the form of an internal customer register. Personal data are covered. Customer hereby agrees that Wegeex uses this information in communication between the parties in the flow chart, see Appendix 1. In case the current information provided by customer is incorrect and Wegeex has access to correct contact information, Wegeex has a right and an obligation to adjust current information. In case Customer has more than one user account / username at Wegeex, Wegeex has a right and an obligation to merge Customer's different accounts into one for administrative purposes. An administrative fee may apply.

    The Customer acknowledges that Personal Data provided for registration of domain names will be publicly accessible via the Internet at the appropriate Registration Unit chosen by Wegeex. If customer chooses not to use "Whois Privacy", the following information will be accessible: Name, Email Address, and Domain Name. For example: If the customer registers a .com domain, personal data will be present / processed at both Wegeex and the registry holder, which in this case is .com. It is the Customer's obligation to inform affected persons in their organization of the above and to hold an authorization to handle Personal Data in the manner specified above.

    Wegeex will, upon request, only disclose personal data to the authorities rather registry.

    For questions regarding personal data, refer to Wegeex support.



13. Disclosure to Law Enforcement.

    Wegeex may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.



14. Change to the Terms of Service.

    Wegeex reserves the right to revise its policies at any time without notice.